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Dear Valued Partners:
IEI appreciates your daily support on IPC business. In order to provide the best technical services, the duties of each technical support engineers will be slightly adjusted from Feb. 2019. Please refer to the following table for whom to contact for your technical problems. We are sharing this information with you at the earliest possible time. We hope it will not cause you any inconvenience. If you have any further questions, please contact us immediately.

Product Lines and Associated Technical Support Specialist Table

Product Category

Contact Person

TEL +886-2-2690-2098

Single board support

Mini ITX (KINO) EBC-3xxx series
 
Half size SBC(PICOe/ PCISA/IOWA) Half-size Chassis

Wilson Tu

(wilsontu@ieiworld.com)

Ext#1-6816

SBC 1:
 
EPIC SBC (NANO)   ECN-3xx/581/EBC-21xx
 
5.25 SBC (NOVA)
 
PICMG 1.0 (WSB/ROCKY)
 
ETX,COM express/Q7/PC104 (ICE/IQ7HYPER/PM)

Video Capture & Machine Vision (HDC/HDB)

Jerry Chang

( jerry1chang@ieiworld.com )

Ext#1-6815

SBC 2:
 
ATX Micro-ATX (IMB/IMBA)

3.5 SBC (WAFER)    ECW-281 chassis

Thangarasu

(thangarasu@ieiworld.com)

Ext#1-6820

SBC 3:
 
JP support

PICMG 1.3 (SPCIE/PCIE) Rackmount /Compact Chassis

Sam Fu

(samfu@ieiworld.com)

Ext#1-6223

System product support

Networking& Data Storage (GRAND/Puzzle series)

John Yu

(johnyu@ieiworld.com)

Ext#1-6812

System 1:
 
Industrial Automation Solution (Tank series)
 
Heavy Industrial Monitor/Display Workstation (DM/WS)
 
Compact size embedded system (uIBX)
 
QTS Gateway
 
IoT solution (AfoBot)
 
AI solution (Tank AIOT Mustang series)
 
PSU AUPS IDD Peripheral

Eddie Lee

(eddielee@ieiworld.com)

Ext#1-6824

System 2:
 
AFOLUX/General propose /Vertical Market Panel PC
 
Healthcare Solution (AFL/PPC/UPC/POC)

Shane Chen

(shanechen@ieiworld.com)

Ext#1-6810

Project & region support

EMS support

Transportation system (IKARPC/IVS)

RISC based panel PC (IOVU)

Guofong Liu

(guofongliu@ieiworld.com)

Ext#1-6811

Taiwan local support

EMS support

Industrial PDA (MODAT)

Ken Chen

(kenchen@ieiworld.com )

Edward Wu:

(edwardwu@ieiworld.com)

Ext#1-6813

 

Ext#1-6821

JP local support

IEIJP

Kai Ho

(kaiho@ieiworld.com )

TEL   +81 3-5901-9735

American Local support

IEIUSA

Eric Wang

(ericwang@usa.ieiworld.com)

Jonathan Zhao

(jonathanzhao@usa.ieiworld.com)

RMA:  rma@usa.ieiworld.com

TEL  +1 909-595-2819

Ext#107

Ext#108

 

RMA Ext#142

 
If you are still unsure about the contact window, please e-mail directly to the support@ieiworld.com IEI technical support team will do our best to solve the technical problems for all kinds of products. Please do not hesitate to contact us while you have any further comments. Thank you for your support.
Ray Huang
Customer Service Div.
IEI Integration Corp.
2019 Feb. 01
 
www.ieiworld.com