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Dear Valued Partners:
IEI appreciates your daily support on IPC business. In order to provide the best technical services, the duties of each technical support engineers will be slightly adjusted from Sep. 2019. Please refer to the following table for whom to contact for your technical problems. We are sharing this information with you at the earliest possible time. We hope it will not cause you any inconvenience. If you have any further questions, please contact us immediately.

Product Lines and Associated Technical Support Specialist Table

 
Product Category
Contact Person
TEL +886 2 2690 2098
Single Board Support
Mini ITX (KINO)     
EBC-3xxx series
Wilson Tu
Ext#1-6816
 
SBC 1:
      EPIC SBC (NANO)  
      ECN-3xx/581/EBC-21xx
      5.25 SBC (NOVA)
      ETX,COM express/Q7/PC104 (ICE/IQ7HYPER/PM)
      Video Capture & Machine          Vision (HDC/HDB)
Jerry Chang
Ext#1-6815
SBC 2:
      ATX Micro-ATX (IMB/IMBA)
      3.5 SBC (WAFER)    
      ECW-281 chassis
Thangarasu
 
Ext#1-6820
SBC 3:
     JP support
     Half size SBC(PICOe/ PCISA/IOWA) Half-size Chassis
Sam Fu
Ext#1-6223
SBC 4:
      PICMG 1.3 (SPCIE/PCIE) Rackmount /Compact Chassis
      PICMG 1.0 (WSB/ROCKY)
Kerry Chaung
Ext#1-6819
System Product Support
Networking& Data Storage (GRAND/Puzzle series)
John Yu
Ext#1-6812
System 1:
Industrial Automation Solution (Tank series)
Heavy Industrial Monitor/Display Workstation (DM/WS)
Compact size embedded system (uIBX)
QTS Gateway
IoT solution (AfoBot)
AI solution (Tank AIoT Mustang series)
PSU AUPS IDD Peripheral
Eddie Lee
Ext#1-6824
System 2:
AFOLUX/General propose /Vertical Market Panel PC
Healthcare Solution (AFL/PPC/UPC/POC)
Shane Chen
Ext#1-6810
Project & region support
EMS support
Transportation system (IKARPC/IVS)
RISC based panel PC (IOVU)
Guofong Liu
Ext#1-6811
 
Taiwan local support
EMS support
Industrial PDA (MODAT)
Ken Chen
Edward Wu:
Ext#1-6813
 
Ext#1-6821
 
JP local support
IEIJP:
Kai Ho
TEL   +81 3-5901-9735
American Local support
IEIUSA:
Eric Wang
Jonathan Zhao
RMA: 
TEL  +1 909-595-2819
Ext#107
Ext#108
 
RMA Ext#142
 
 
If you are still unsure about the contact window, please e-mail directly to the support@ieiworld.com IEI technical support team will do our best to solve the technical problems for all kinds of products. Please do not hesitate to contact us while you have any further comments. Thank you for your support.
Ray Huang
Customer Service Div.
IEI Integration Corp.
2019 Sep. 01